Shipping Info

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Shipping Information for Rachel Dressage

At Rachel Dressage, we are dedicated to delivering your products efficiently and securely. Below, you will find detailed information about our shipping methods, costs, and policies.

Order Processing Time

•Orders placed before 12:00 PM PST on business days will be processed the same day.

•Orders placed after 12:00 PM PST, on weekends, or on holidays will be processed the next business day.

Delivery Details

1.Shipping Carriers:

We partner with reliable carriers, including USPS, UPS, and FedEx, to ensure timely delivery.

2.Tracking Your Order:

Once your order has shipped, you will receive an email with tracking information. You can monitor the status of your shipment using the provided tracking number.

3.Delivery Locations:

•We currently ship within the United States only.

•Unfortunately, we do not offer international shipping at this time.

4.P.O. Boxes and APO/FPO Addresses:

We can ship to P.O. Boxes and APO/FPO addresses via USPS. Please allow additional time for delivery.

Same-Day Delivery

If you’re located near our business address in Los Altos, CA, we may offer same-day delivery on eligible orders.

Availability: Please contact us at +1 (323) 692-1777 or email [email protected] to check availability.

Delayed or Lost Shipments

If your shipment is delayed or lost, please:

1.Contact the shipping carrier directly with your tracking number for updates.

2.If you need additional assistance, reach out to us at [email protected] or call +1 (323) 692-1777.

Shipping Restrictions

•Orders with high-value items may require a signature upon delivery for security purposes.

•We do not ship to freight forwarders or reshipping companies.

Damaged or Missing Items

If your order arrives damaged or incomplete:

1.Email [email protected] within 48 hours of receiving the package.

2.Include your order number, a description of the issue, and photos of any damage.

We will work with you to resolve the issue promptly.

Contact Us

For any shipping-related questions or concerns, please contact us:

Email: [email protected]

Phone: +1 (323) 692-1777

Mail:

Rachel Dressage

648 Paco Dr, Los Altos, CA 94024, USA

Thank you for shopping with Rachel Dressage. We are committed to ensuring your orders arrive on time and in perfect condition!

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